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What should I do if my purchase fails?
If the purchase process in the Item Shop of the game shows “purchase failed,” it may be due to an abnormal local network connection. Please check if your local network connection is functioning properly. If the purchase process in the Item Shop of the game is successful but the purchased item does not arrive, please…
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How to report a bug when I encounter abnormal situations?
If you encounter any abnormal situations in the game and need to report a bug to us, please refer to these steps: When sending us game log files via a ticket on our offical website, you can compress all the logs into a ZIP file before uploading. If the compressed file exceeds 50 MB, please…
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Why would an account be restricted from logging in?
If a player engages in violations of the rules during gameplay, their game account may be restricted from logging in. Please refer to the “Party Animals Game Community Rules” for further details.
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Why would an account be permanently banned?
If a player commits significant violations of the rules during gameplay, their game account may be permanently banned. Please refer to the “Party Animals Game Community Rules” for further details.
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How to report other players?
We hope that every player can enjoy the fun of gaming in Party Animals, and this requires every player to abide by the community rules to ensure a pleasant experience for all. If you encounter players who do not comply with the community rules, please report them to us through the in-game reporting functions or…
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What should I do if I’ve made a successful payment but don’t receive the in-game currency?
This issue typically gets resolved automatically within 48 hours, so please allow a timeframe of 48 hours. If you still don’t receive the currency after 48 hours, please “Create a Ticket” to contact us. Make sure to include relevant screenshots or videos and a detailed description of the issue within the ticket.
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Item Shop FAQ
Can I still purchase a bundle if I already own some of the items in it? If you already own some of the items in a bundle, the price of the bundle will be reduced accordingly, and you can then purchase the bundle and obtain the remaining items. If you already own all the items…
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Gifting FAQ
Which items can be gifted to a friend in the game? You can gift any item that can be purchased with Nemo Bucks from the Item Shop. Is there a limit on the number of gifts I can send? Yes. You can send a maximum of 10 gifts per day. Is it possible to gift…
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Party Animals Refund Policy
Refunds on In-Game Purchases Refunds on the Game
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