Category: Login, Update, Crashing & Connection

Issues with game unresponsiveness or crashes are likely related to your graphics card. Please try updating your graphics card driver. How to identify your graphics card model? Open your computer’s “Device Manager” and locate “Display adapters”. The drop-down menu shows the current device’s graphics card model. Right-click on “Properties”, and in the “Driver” tab, you…

If, after clicking the “Play” button on Steam, you encounter the error message “The code execution cannot proceed because xxx.dll was not found,” verifying integrity of local files may not rectify the issue. In this case, please uninstall and reinstall the game.

Please ensure that your Steam software is up-to-date. How to Update Steam:

Kindly navigate in-game Settings > General > Network Stability Adjustment, and tweak the adjustment level. A stronger Network Stability Adjustment setting reduces the likelihood of lag due to unstable network conditions, albeit at the cost of increased control latency. Conversely, we recommend players with stable network conditions to opt for a lighter setting of Network…

To ensure smooth performance for Party Animals, please make sure that your PC meets the following system requirements: If your device meets the system requirements mentioned above and you’re still unable to start the game, please submit a ticket to us. (See also: How to Report a Bug When I Encounter Abnormal Situations?)

When running the game on Steam, if you encounter issues such as game crashing while entering certain maps or interfaces, unresponsive buttons upon clicking, or the game freezing, we recommend following these steps to troubleshoot: Verify Integrity of Local Game Files Abnormal situations may occur due to missing local files. Please check if your local…

If you encounter the error message “Network connection failed. Attempting to reconnect” during gameplay, please check if your local network connection is functioning properly.

When running the game on Xbox, if you encounter issues such as game crashing while entering certain maps or interfaces, unresponsive buttons upon clicking, or the game freezing, we recommend following these steps to troubleshoot: Check Local Network Connection Abnormal situations may occur due to problems with your local network connection. Please check if your…