Support

Category: Lag, FPS, Hardware & Bugs

  • Why can’t I find my friend through in-game searching?

    First, please ensure that you and your friend are on the same server. Players on the Asian Server and the Global Server cannot add each other as in-game friends. Once you’ve confirmed that you are on the same server, open your Friend List by clicking the button at the bottom-right corner of the screen. Click…

  • How to report a bug in-game?

    In the game, navigate Settings > General > Report a Bug to access our Support page to submit a ticket.

  • What to do with controller latency?

    You can try reconnecting the controller, updating your driver, using a wireless controller adapter, or establishing a wired connection.

  • How can I find game log files?

    In order to get the Party Animals PlayTest log files, you need to enter the specifiied command on Steam and restart the game. Follow these steps: When sending us game log files via a ticket on our offical website, you can compress all the logs into a ZIP file before uploading. If the compressed file…

  • What should I do if the game is lagging?

    Laggy game experience may be caused by graphic settings exceeding the device’s capacity. You may try the following settings to enhance your experience. Try downgrading Graphic Presets Try downgrading Resolution

  • What should I do if I encounter abnormalities in game display?

    If you encounter abnormalities in game display, such as screen glitching or other issues, after enabling “FSR Quality” or “DLSS Quality” in the game settings, please visit the official website of the driver you’re using and try to download and update it to the latest version. How to find “FSR Quality” and “DLSS Quality” settings:…

  • Why is there a black box on the left side of my screen?

    If a black or white box keeps showing up on the left side of the screen while you’re playing the game, this may be due to having both “NVIDIA Reflex Low Latency” enabled within the game settings and the “Performance Monitoring Flash Indicator” activated in GeForce Experience at the same time. To resolve this, you…

  • What should I do if the matching process fails?

    If you’re having issues with the matching process, it could be related to an abnormal local network connection. Please check if your local network connection is functioning properly.

  • What should I do if my purchase fails?

    If the purchase process in the Item Shop of the game shows “purchase failed,” it may be due to an abnormal local network connection. Please check if your local network connection is functioning properly. If the purchase process in the Item Shop of the game is successful but the purchased item does not arrive, please…

  • How to report a bug when I encounter abnormal situations?

    If you encounter any abnormal situations in the game and need to report a bug to us, please refer to these steps: When sending us game log files via a ticket on our offical website, you can compress all the logs into a ZIP file before uploading. If the compressed file exceeds 50 MB, please…