Category: Item Shop & Surprise Eggs
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Surprise Eggs FAQ
What are the odds of getting specific outfits from Surprise Eggs? Overall probability (guarantee system considered) for Legendary outfits is 2.38%. At least one Legendary outfit is guaranteed for every 70 surprise eggs opened. Overall probability (guarantee system considered) for Epic outfits is 12.50%. At least one Epic outfit is guaranteed for every 10 surprise…
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What should I do if I’ve made a successful payment but don’t receive the in-game currency?
This issue typically gets resolved automatically within 48 hours, so please allow a timeframe of 48 hours. If you still don’t receive the currency after 48 hours, please “Create a Ticket” to contact us. Make sure to include relevant screenshots or videos and a detailed description of the issue within the ticket.
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Item Shop FAQ
Can I still purchase a bundle if I already own some of the items in it? If you already own some of the items in a bundle, the price of the bundle will be reduced accordingly, and you can then purchase the bundle and obtain the remaining items. If you already own all the items…
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Gifting FAQ
Which items can be gifted to a friend in the game? You can gift any item that can be purchased with Nemo Bucks from the Item Shop. Is there a limit on the number of gifts I can send? Yes. You can send a maximum of 10 gifts per day. Is it possible to gift…
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Party Animals Refund Policy
Refunds on In-Game Purchases Refunds on the Game