What should I do if my game becomes unresponsive or crashes?

Issues with game unresponsiveness or crashes are likely related to your graphics card. Please try updating your graphics card driver.

How to identify your graphics card model?

Open your computer’s “Device Manager” and locate “Display adapters”. The drop-down menu shows the current device’s graphics card model. Right-click on “Properties”, and in the “Driver” tab, you can view the graphics card’s driver version and driver date.

How to update your graphics card driver?

NVIDIA Graphics Cards

Download the driver that matches your graphics card model from the NVIDIA official website (Download The Latest Official NVIDIA Drivers)
When installing the GeForce Game Ready driver, be sure to select “Custom Installation” during the installation process, and check the box for “Perform a clean installation”

AMD Graphics Cards

Uninstall the graphics card driver. Open your computer’s “Device Manager”, locate “Display adapters”. In the drop-down menu, select your graphics card, right-click and choose “Properties”. In the new pop-up window, go to the “Driver” tab and select “Uninstall device”.

Download the latest graphics card driver from the AMD official website (Drivers and Support for Processors and Graphics)

Intel Graphics Cards

Method 1:

Visit the Intel official website (Intel® Driver & Support Assistant) and download the Intel® Driver & Support Assistant.
After installing and launching the program, it will automatically open a browser page. On the webpage, select the module related to updating the display chip. For example: For Intel® Iris® Xe Graphics, you need to select and update “Intel® Arc™ & Intel® Iris® Xe Graphics – WHQL – Windows*” here.

After downloading, install the graphics card driver installer. When the option for “Execute a clean installation” appears, make sure to check it. After the installation is complete and you restart your device, the graphics card driver update will be finished.

Method 2:

If you are unable to open the Intel® Driver & Support Assistant program normally after downloading it, you can directly download the driver compatible with your current device’s graphics card from the Intel official website (Search – Intel.com).
After downloading, install the graphics card driver installer. When the option for “Perform a clean installation” appears, make sure to check it. After the installation is complete and you restart your device, the graphics card driver update will be finished.