Refunds on In-Game Purchases
- In-game purchases refer to the acquisition of in-game items by players using real money or in-game currency. Items acquired through direct purchases within the game can not be refunded.
- Refunds of in-game currency will be processed in the following situations:
- When you gift an item to a friend, if they already possess that item, typically the item won’t be successfully delivered. If repeated item gifting occurs, an equivalent amount of in-game currency will be refunded to you.
- When you gift a bundle to a friend, there’s a chance they might already possess some of the items included. If this occurs, after successful delivery of the bundle, an amount of in-game currency equivalent to the value of the repeated items will be refunded to you.
Refunds on the Game
- Only the game platforms can process refunds of the game. If you’re considering a refund of the game, please refer to the following pages for platform refund guidelines:
- Steam: Steam Refunds
- Xbox: Request a refund for digital games
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